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Not sure what just happened?

Use the closest situation below. The first goal is to stop the pressure, avoid a second action, and move back to official channels.

Do this first

Next 5 minutes

If you feel rushed, threatened, or embarrassed, that is exactly the moment to slow down.

  1. Stop interacting with the message, popup, call, or payment request.
  2. Do not enter more passwords, card details, codes, or personal information.
  3. Open the official app, website, or saved contact method yourself.
  4. If money, accounts, cards, or identity documents are involved, contact the provider or bank quickly.

Need the recovery page?

Already clicked, entered details, or paid?

Use the dedicated page for passwords, card details, downloads, fake support calls, login prompts, and family support.

Open already-clicked help Want a printable version? Open the checklist.

If you got a suspicious message

  1. Do not click links in the message.
  2. Do not reply with codes, passwords, card details, or personal information.
  3. Open the app or official website yourself if you need to check something.
  4. Send the message to a trusted person only after removing personal details.

If you clicked a suspicious link

  1. Close the page if you entered nothing.
  2. Do not download apps, profiles, or browser extensions from the page.
  3. If a file downloaded, do not open it. Delete it or ask a trusted support person.
  4. Watch for follow-up messages that try to make you hurry.

If you entered login details

  1. Change the password from the official app or website.
  2. Turn on two-factor authentication if available.
  3. Sign out of other sessions if the account offers that option.
  4. Check recovery email, phone number, and recent account activity.

If you entered card or payment details

  1. Contact your bank or card provider quickly.
  2. Ask about blocking the card, charge monitoring, or dispute steps.
  3. Save screenshots and the message if it is safe to do so.
  4. Watch for small test charges and follow-up calls.

If you already sent money

  1. Contact your bank or payment provider immediately.
  2. Do not send more money to “unlock” a refund or reverse a transfer.
  3. Keep screenshots, receipts, wallet addresses, or transaction references.
  4. Consider contacting local authorities or a consumer protection service.

If someone in your family may be targeted

  1. Call them using a saved number, not a number from the message.
  2. Agree on a simple family callback rule for urgent money requests.
  3. Tell them they did not do anything wrong. Scams are designed to create panic.
  4. Help them secure accounts and contact providers if money or login details were shared.